Like with most products and services, customers of Gogo may occasionally find themselves in need of some customer care. Thankfully, we offer help in quite a few different ways. Whether you prefer to talk to someone on the phone, or just exchange some messages through social media, our award winning customer care team is available 24/7/365 to answer your questions and assist with your Gogo account – and now you can text us!
Here are the different ways you can get in touch with us:
Live chat – this is one of our most effective support channels, because our live chat platform works in-flight before you get online with a paid session or subscription. Like all of our other channels, chat is staffed around the clock. Agents in our chat can assist with password resets, account payment issues and more. In most cases, we are able to resolve any problems while you are in-flight.
Social media – Gogo introduced social media customer care back in 2011, and since then, we’ve answered thousands of questions and assisted customers with issues they may be facing in-flight. Our team of experts can help with everything from billing questions, to mobile device connection problems. You’ll find our social support in Facebook and Twitter. On both channels, you can reach out to us in public, or through a private message. Social care is provided in multiple languages, including Japanese.
Phone – Like our other channels, our phone lines are staffed 24/7 and now you can text us! To SMS text from USA: 1-312-248-7098 (message and data rates may apply). If you’d like to speak with us on the phone, give us a call at 1-877-350-0038.
Call from Mexico: 01-800-681-8054
Call from Brazil