Aeromexico has launched free messaging on board Gogo-equipped Boeing 737-800 flights. Passengers can access messaging applications like WhatsApp, Viber, iMessage and Facebook Messenger on their mobile devices.
To access this service, passengers must connect to the onboard Wi-Fi and select the Free Messaging option.
According to our latest Global Traveler Research series, nearly 8 in 10 air travelers say inflight internet makes them feel less anxious because they can stay in contact with friends and family.
Several US-based Gogo customers now provide messaging to customers for free, or at a low cost. Implementation of this amenity has likely had positive reception, considering 43% of global travelers consider the ability to send messages a necessity on all flights. As more airlines seek to enhance their passenger experience, this amenity, enabling their passengers to stay connected, should be a priority.